4. Deliveries

a) Products will be delivered from our Distribution center in Aldenhövel 63 59348 Lüdinghausen Germany to the address provided during checkout.

b) Upon receipt the order, the customer is responsible for verifying:

That the number and description of products match the delivery note.

That the packaging is intact, undamaged, and not visibly wet or altered.

c) Any issues (damage, missing items, discrepancies) must be:

Reported in writing to ALPACA QUARTIER without delay.

Noted on the delivery receipt returned to the delivery company.

5. Returns

a) All wholesale orders are final, we do not accept returns.

6. Defective products

a) Orders are subject to mandatory consumer protection laws. In cases of defective products, you may be entitled to: repair, replacement, refund or price reduction or termination of the purchase agreement (depending on circumstances).

b) To facilitate investigation, we may request: a written description of the defect and/or evidence (photo/video)

c) If products need to be returned because of defective defective products:

ALPACA QUARTIER will provide a prepaid return label.

If the defect is confirmed, we will reimburse any reasonable return shipping costs.

d) We are not liable to repair, replace, or refund any product that:

Has been misused, abused, neglected, or improperly cared for.

Was damaged due to alteration, accident, or unauthorized repair.

Was used in contradiction to instructions.

Has deteriorated due to normal wear and tear.

e) If the product is found to be non-defective, we may:

Decline to repair/replace/refund.

Charge the delivery and inspection costs to the original payment method.

To the extent permitted by law, we are not liable for any losses, damages, costs, or expenses related to improper return requests.

7. Personal data

a) You confirm you have received information on how we process your personal data.

b) If you provide personal data of third parties, you confirm that such individuals have been informed and, where applicable, consented to our data processing practices in accordance with applicable laws.